Read the product's user guide to check that you're familiar with its normal operation. Your
Read carefully through the terms of the warranty below.
Contact DCS Customer Care if:
you believe your product has a defect covered by warranty. You'll need to have ready the product's
and serial numbers (see the table below for where you can find these) and proof of its date of
you want service for a product defect that is not or no longer covered by warranty.
you have any questions or need information.
Contact your installer or dealer if:
you believe your product has a defect due to incorrect installation. Such defects are not covered by
received a damaged product. Fisher & Paykel is not responsible for shipping damage.
What are our and your liabilities under warranty, what's covered and
for how long?
Our promise to you
In the relevant warranty period and with the coverage and payment terms as detailed below and in the table
below, we (Fisher & Paykel Appliances Inc., the warrantor) guarantee to repair or replace a
part or product anywhere in the United States and Canada. This warranty covers defects in material or
workmanship, occurring during normal installation, use, and maintenance.
If we cannot repair
If we cannot repair a defective part of the product after a reasonable number of attempts, at our option we
may replace the part or the product, or provide you with a full refund of the purchase price of the product,
excluding installation and other charges.
Service provider and hours
All service under warranty shall be provided by Fisher & Paykel Appliances Inc. or its Authorized
Agent during normal business hours.
Proof of purchase
You may be required to provide reasonable proof of the product's date of purchase before it can be
Travel and shipping costs
Our technician will travel to the location of the product at our expense, except if the product is
in Alaska or
in a motor vehicle, boat or similar mobile facility or
in a geographically isolated location with limited or restricted access, in which case you must bring
the product or mobile construction containing it to the service center at your expense or pay for the
technician's travel to the location of the product.
Type of product
How long after purchase by first owner?
We pay for
Cost to you
Material and labor
Free of charge*
Radiant tray side rails
Free of charge*
(Defined as normal domestic use and service for the lifetime of the original
(subject to the definitions and conditions as noted in OUTDOOR GRILLS)
Cooking grates for Hybrid Sear Burner
Carts and Liberty Accessories
(Side Shelves, CAD-BND, BND-CNR, CAD Back Bar, Cutting Boards, Solid Surface Tops, Blue Ice
Bottom Cover & Trash Bins for LP tank drawer, Sink/Drain kit, Leveling Legs)
*Except in Alaska. The Warranty is the same, except that you must pay to ship the Product to the service
shop or for the service technician's travel to your home.
**Excluding surface corrosion and discoloration.
***Should corrosion occur to the degree of non-performance, replacement parts will be furnished. This
not apply if the unit was subjected to other than normal residential use.
Note: Products for use in Canada must be purchased through the Canadian distribution
channel to ensure regulatory compliance.
What are the conditions of the warranty coverage detailed above?
This warranty extends to the original and any succeeding owner of a DCS by Fisher & Paykel outdoor
product purchased for ordinary single-family home use.
The warranty period extends from the date of purchase by the original owner.
Your product must have a defect that occurred in normal domestic use. Commercial use is not covered. See
further below for examples of what else is NOT covered by the warranty.
You must have reasonable proof of the date of purchase.
The product must be in the country where it was purchased. In Canada, the product needs to have been
purchased through the Canadian distribution channel to ensure regulatory compliance.
If you have an installation problem, contact your dealer or installer. You are responsible for providing
adequate electrical, exhaust and other connection facilities.
Examples of what is NOT covered by warranty
Service calls that are not related to any defect in the Product. You will be charged for the cost of the
service call if the problem is not found to be a Product defect. For example:
Correcting faulty installation of the product
Providing adequate electrical, exhausting, and other connection facilities for correct installation
Instructing you how to use the product
Replacing house fuses, resetting circuit breakers, correcting house wiring or plumbing, or replacing
Correcting faults caused by the user
Changing the setup of the product
correcting earlier unauthorized modifications of the product
Correcting damage caused by pests like rats, cockroaches etc.
Noise or vibration that is considered normal, for example, drain/fan sounds, regeneration noises or
user warning beeps.
Product defects caused by factors other than:
Normal domestic use
Use in accordance with the Product's User Guide.
Product defects caused by incorrect installation, accident, neglect, misuse, fire, flood or Act of God.
Normal wear and tear, including surface corrosion and discoloration of parts.
The cost of repairs carried out by non-authorized repairers or the cost of correcting such unauthorized
The cost of repairing or replacing other property damaged by a defective product or any other expenses
caused by a defective product.*
Transportation or travelling costs involved the repair when the product is installed outside the
AUTHORIZED CUSTOMER SERVICE CENTER'S normal service area.
Normal recommended maintenance as set forth in the product's user guide.
*These are called 'consequential or incidental' damages. Some states do not allow the exclusion
consequential or incidental damages, so the exclusion in F. may not apply to you.
What about any implied warranties?
Our liability under any implied warranties, including the implied warranty of merchantability (an unwritten
warranty that the product is fit for ordinary use) expires two years (or such longer period as required by
applicable law) from the date of purchase of the product by the first owner. Some states do not allow
limitations on how long an implied warranty lasts, so this limit may not apply to you.
Can the warranty be extended or modified?
This warranty is the complete and exclusive agreement between you and us regarding any defect in the
None of our employees or Authorized Service Agents are authorized to add to or modify its terms.